Frequently Asked Questions

Shoe House is a Canadian online footwear destination bringing together trusted comfort, fashion, and lifestyle brands in one convenient place.

Our goal is simple: to make finding footwear that combines comfort, quality, and style easier than ever.

Yes! Shoe House is operated by 4th Ave Imports, headquartered in Montréal, Quebec, Canada.

No. Shoe House is a 100% online-only retailer.

We don't have physical stores, showrooms, or in-person shopping locations.

You can browse and purchase our entire available collection directly through our website.

Twice a year, we host a temporary Warehouse Sale at our Montréal office, with up to 80% off most styles. Event dates are announced on our website.

No. We do not currently offer local pickup or in-store collection.

All orders are shipped directly to your selected Canadian delivery address.

Our selection includes:

…and other selected footwear brands. Brand availability and product selections may vary throughout the year.

All prices are displayed in Canadian dollars (CAD).

Applicable sales taxes are calculated at checkout based on your delivery destination.

If you need to change or cancel an order, please contact our customer service team as soon as possible.

We'll do our best to help before your order is processed or shipped.

Changes and voluntary cancellations cannot always be guaranteed once fulfilment has begun. Applicable statutory cancellation rights remain available.

Although we work hard to maintain accurate inventory, occasional stock discrepancies may occur.

If an item becomes unavailable after purchase, we'll contact you to discuss an appropriate resolution, including a refund where applicable.

We ship exclusively within Canada, including all provinces and Northern Territories.

Shipping rates depend on your delivery location:

Yes! Orders over $149.99 CAD qualify for free standard shipping across all Canadian provinces.

Free shipping does not apply to Yukon, the Northwest Territories, or Nunavut.

Orders are generally processed within 1–3 business days, excluding weekends and statutory holidays.

Delivery times depend on your location, the shipping carrier, and other delivery conditions.

Estimated delivery information may be provided during checkout.

Once your order ships, you'll receive a confirmation email with tracking details, when available.

Depending on the destination and fulfilment requirements, orders may be shipped through Canada Post, UPS, Purolator, or another authorized shipping partner.

See our Shipping Policy for complete details.

We accept eligible returns within [confirm return window] days of delivery.

Items must be unworn, unused, and returned in their original condition and packaging.

Please review our Return & Refund Policy for complete details.

No. Shoe House does not offer direct exchanges.

If you need a different size, colour, or style, you can return your eligible item and place a new order.

Visit our online returns portal, enter your order information, and follow the instructions.

No. Because Shoe House is an online-only retailer, we do not accept in-person returns.

All returns must be submitted through our online return process and shipped according to the provided instructions.

Return shipping and processing fees may apply to voluntary returns.

Any applicable charges will be communicated during the return process.

Once your return has been received and inspected, we'll notify you of its status.

Approved refunds are issued to the original payment method.

Processing times may vary depending on your financial institution.

Items clearly marked Final Sale are not eligible for voluntary returns due to a change of mind, size preference, or style preference.

Applicable statutory consumer rights remain unaffected.

Please contact our customer service team with your order number and clear photographs of the issue.

We'll review your case and help find an appropriate resolution.

We recommend checking the size chart available on the product page.

Since Shoe House carries multiple brands, sizing may vary between styles and manufacturers.

Not necessarily. Different brands may use different sizing standards, materials, and footwear constructions.

We recommend reviewing the product information and available size guides before ordering.

Products available for purchase are generally stocked rather than made to order, unless explicitly stated otherwise.

Occasional inventory discrepancies or fulfilment delays may occur.

As an online-only retailer, Shoe House does not offer in-person fittings or try-ons.

We provide product descriptions, photographs, and size information to help you shop confidently.

For order-related questions, please include your order number and the email address used at checkout.

This helps us locate your purchase and assist you more efficiently.