Shipping Policy
Last updated: October 8, 2026
At Shoe House, we believe shopping for your favourite footwear should be simple, convenient, and comfortable from start to finish.
As a proudly Canadian, online-only footwear retailer, we're committed to delivering your favourite brands directly to your doorstep, wherever you are in Canada.
Where We Ship
Shoe House ships exclusively within Canada, including all provinces and Northern Territories.
We do not currently offer international shipping, in-store pickup, or local collection services.
Shipping Rates
Our shipping rates are based on your delivery destination:
| Destination | Standard Shipping |
|---|---|
| Ontario & Quebec | $9.99 CAD |
| All Other Canadian Provinces | $12.99 CAD |
| Yukon, Northwest Territories & Nunavut | $24.99 CAD |
Free Shipping on Orders Over $149.99
Enjoy free standard shipping across all Canadian provinces. The minimum purchase amount is calculated after discounts and before applicable taxes.
Please note: Free shipping does not apply to Yukon, the Northwest Territories, or Nunavut. A flat shipping rate of $24.99 CAD applies to orders shipped to these territories, regardless of order value.
All applicable shipping charges will be displayed at checkout before you complete your purchase.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and statutory holidays.
During promotional periods, holidays, or periods of high order volume, processing times may be longer.
Once your order has shipped, you'll receive an email confirmation with tracking information, when available.
Delivery Times
Delivery times vary depending on your location, shipping carrier, and service availability.
Estimated delivery dates shown at checkout are approximate and may be affected by weather conditions, carrier disruptions, or other unforeseen circumstances.
Please note that order processing time is separate from shipping transit time unless otherwise stated.
Shipping Carriers
We work with trusted shipping partners, including:
The carrier assigned to your order may vary depending on your delivery address, product availability, and fulfilment requirements.
Order Tracking
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number, when available.
Please allow some time for the tracking information to become active in the carrier's system.
Multiple Shipments
Because Shoe House offers products from several footwear brands, items within the same order may occasionally ship separately.
If this happens, you'll receive the relevant shipping information for each shipment.
Incorrect Shipping Addresses
Please double-check your shipping information before placing an order.
If you notice an error after checkout, contact our customer service team as soon as possible.
We'll do our best to assist before your order ships, although changes cannot always be guaranteed once processing has begun.
Lost, Delayed, or Damaged Packages
If your package is delayed, missing, or arrives damaged, please contact our customer service team.
Include your order number and a brief description of the issue. For damaged packages, photographs of the product and packaging are helpful.
We'll investigate the situation and work toward an appropriate resolution in accordance with applicable consumer protection laws.
Online-Only Shopping
Shoe House operates exclusively online.
We do not have physical retail stores, showrooms, or customer pickup locations. All purchases must be completed through our official website.
The only exception is our Warehouse Sale, a temporary event we host twice a year at our Montréal office. Event dates are announced on our website.
Contact Us
For shipping questions or assistance with an existing order, please contact:
Shoe House Customer Support
Email: info@shoehouse.ca
Please include your order number whenever possible.