Terms of Service

Last updated: October 8, 2026

Welcome to Shoe House, Canada's Home for Comfort & Style.

Shoe House is a Canadian online-only footwear retailer operated by 4th Ave Imports, headquartered in Montréal, Quebec.

Throughout these Terms of Service, the terms “Shoe House,” “we,” “us,” and “our” refer to the operator of this website.

1. Our Online Store

Shoe House operates exclusively online and offers footwear, accessories, and related products from selected comfort, fashion, and lifestyle brands.

We do not operate physical retail stores, showrooms, or customer pickup locations.

All purchases must be completed through our official online store.

Twice a year, we host a temporary Warehouse Sale event at our Montréal office. These events are announced in advance on our website.

2. General Conditions

You agree to provide accurate and complete information when placing an order.

We reserve the right to refuse or cancel transactions for legitimate reasons, including suspected fraud, payment authorization issues, or inventory discrepancies, subject to applicable law.

You may not use our website for unlawful, fraudulent, or unauthorized activities.

3. Products and Availability

We make reasonable efforts to ensure product descriptions, images, prices, sizes, colours, and availability are accurate.

Actual product colours may vary slightly depending on your device's display settings.

All products are subject to availability.

If an item becomes unavailable after purchase, we will contact you regarding the available options, which may include a refund or an alternative product with your agreement.

We will not substitute a different item without your authorization.

4. Pricing and Payments

All prices are displayed in Canadian dollars (CAD), unless otherwise indicated.

Applicable sales taxes and shipping charges are calculated and displayed during checkout.

We reserve the right to correct product or pricing errors, subject to applicable consumer protection laws.

We will not charge a higher price than the amount agreed to without your authorization.

Payment must be successfully authorized before an order is processed.

5. Order Confirmation

After placing an order, you will receive an email confirmation containing your purchase details.

If an order cannot be fulfilled, our team will contact you to arrange an appropriate resolution in accordance with applicable law.

6. Shipping and Delivery

Shoe House currently ships exclusively within Canada.

Shipping rates and delivery information are outlined in our Shipping Policy.

Delivery estimates may vary due to carrier availability, weather conditions, and other circumstances.

Your statutory rights regarding delivery delays, undelivered orders, and cancellation remain unaffected.

7. Returns, Refunds, and Exchanges

Eligible returns are handled according to our Return & Refund Policy.

Nothing in this policy restricts mandatory consumer rights or statutory warranties.

8. Promotions and Discounts

Shoe House may offer promotional pricing, discount codes, and special offers.

Promotions may be subject to specific conditions, including:

Promotional conditions will be communicated as applicable.

9. Intellectual Property

Website content, including original text, graphics, layouts, and other materials owned by Shoe House or used under licence, is protected by applicable intellectual property laws.

Brand names, trademarks, logos, and product imagery remain the property of their respective owners.

Unauthorized commercial use or reproduction of protected materials is prohibited.

10. Customer Accounts

If you create a customer account, you are responsible for maintaining the confidentiality of your login credentials.

Please notify us if you suspect unauthorized access to your account.

We may take reasonable steps to protect customer accounts and prevent fraudulent activity.

11. Third-Party Services

Our website may rely on third-party service providers for payment processing, shipping, analytics, customer service, and other operational functions.

These providers may have their own terms and privacy practices.

Shoe House remains responsible for its obligations under applicable law.

12. Product Warranties and Consumer Protection

Products sold by Shoe House are subject to applicable legal warranties and consumer protection legislation.

Nothing in these Terms of Service excludes, restricts, or replaces statutory rights that cannot legally be waived.

13. Limitation of Liability

To the extent permitted by applicable law, Shoe House is not responsible for losses arising solely from events beyond our reasonable control.

Nothing in these Terms limits liability or remedies that cannot be excluded under applicable law.

14. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy legislation.

15. Governing Law

These Terms of Service are governed by the applicable laws of Quebec and Canada, without limiting mandatory consumer protections available in other Canadian provinces or territories.

16. Changes to These Terms

We may update these Terms of Service periodically.

Updated terms will be posted on our website and will apply prospectively as permitted by law.

17. Contact Information